Shipping Policy
Free Delivery for New Zealand & Australia orders over NZD$149,
Free for Asia, Canada & USA orders over NZD$199,
Discounted Shipping for Europe & Rest of the world
Dispatch Turnaround
We endeavour to dispatch your order within 2 working days after your order and payment is confirmed. Where possible we will try and dispatch your order the same day, but this cannot be guaranteed.
Incomplete Orders
We endeavour to ship your entire order complete. In rare cases where some items are out of stock and will not be available for the first 48 hours after your order is confirmed, we will ship everything possible and then ship the back ordered items as soon as possible afterwards and notify you of the new likely dispatch date. In these cases we will pay the extra shipping charges. If we feel that a significant part of your order is affected, we will contact you first for instructions.
Your order will be shipped with a packing slip. If any items are damaged or missing please contact us immediately.
Courier Delivery Service – New Zealand Orders
All New Zealand orders are shipped via New Zealand Couriers to the specified delivery address that you provide with your order. Orders to North Island New Zealand are sent on a 1 day service. Orders to South Island New Zealand are also sent on a 1 day overnight service.
The courier requires someone to sign for the receipt of the goods as proof of delivery. They cannot leave goods unattended. If you want your order left without having to sign please leave your consent to do so in the notes section when you place your order
We are unable to ship to P.O. Boxes.
If you are not home when the goods arrive, New Zealand Couriers will leave a card requesting you to contact them.
Rural Deliveries
We will happily send your order to rural addresses, there is no extra charge, but please allow an extra 1-3 days for delivery.
Shipping Confirmation
On the day that the goods are dispatched, you will receive an email notification at the end of the day with your tracking information
Goods Lost in Transit
If we have confirmed to you that your order has been dispatched and the goods fail to arrive within the specified time frame above, please check on your order’s delivery progress using the tracking link in your order complete email.
If you suspect a problem then please email us at [email protected] with your order number and we will also assist you in locating your order. You must notify us of non delivery within 7 days of dispatch otherwise goods will be deemed as delivered.
Saturday Deliveries
We do not offer Saturday deliveries.
Pick Ups
We do not offer a pickup service. All orders are couriered to you.
International Orders
We can ship orders to any country via DHL Express.
Please use the shipping calculator at checkout to see shipping rates for your specific order to your address
Free Shipping to Australia for orders over NZD $149
Free Shipping to the USA, Canada and Asia for orders over NZD $ 199
We have heavily discounted shipping rates available for all other countries
You are responsible for paying any Duties/Taxes (if any) that are due upon entry into your country.
International Shipping Timeframes for delivery
Note: these are the normal timeframes that we typically see, It is possible for your order to arrive faster or slower depending on the freight environment
Allow an extra 1-3 days if you are having your order sent to a rural address
Australia 1-5 days. 1-2 Most typical
Canada 2-7 Days
USA 2-7 Days
UK 3-7 Days